Returns & Exchanges

Changed your mind? No problem. We offer a straightforward return process. Here’s what you need to know.

✅ 30-day satisfaction guarantee

You have 30 days after receiving your order to decide if it’s right for you. Items must be unused, with all original tags and packaging. Shoes must be tried on indoors only.

📬 How to start a return

Email our support team to request a return authorization. We’ll provide you with the return address. You are responsible for return shipping unless the item is faulty or we made a mistake.

💰 Refund timeline

Once we receive and inspect your return, we’ll process your refund within 5–10 business days. Refunds go back to your original payment method. Original shipping costs are non‑refundable.

🔄 Need a different size?

We recommend returning the original item for a refund and placing a new order for the correct size. This is the quickest way to get what you need.

⚠️ Items we cannot accept

For hygiene reasons, we cannot accept returns on socks, insoles, or final sale items. Gift cards are also non‑refundable.